Terms & Conditions

Cancellation/No Show Policy

Divine Connections is committed to providing exceptional care. When a patient arrives late or cancels without enough notice, it prevents another patient from the ability to be seen. Any cancellations or reschedules with less than 24-hour notice or no-shows are subject to a 50% charge of the booked standard service rate. For this reason, all patients—new and existing—are required to provide a card on file at the time of booking. The card will not be charged unless qualifying for the cancellation policy, in which the patient will be notified. We appreciate your understanding so that we can continue to provide quality care for our patients, honoring everyone's time as best we can. 

Pricing & Promos

If you have any outdated packages or services on your account, the monetary value will be converted to account credit to be applied toward our current pricing of services. Promotional /Intro offers, seasonal campaigns and/or discounted packages cannot be combined and are single-use only unless explicitly mentioned otherwise. 

Gift Certificates

Gift Certificates are associated by monetary value only—not by service type or session length. Gift certificates are non-refundable and cannot be returned for monetary compensation. Gift certificates do not expire and may be partially redeemed. One year after purchase date the balance can only be used toward services—excluding gratuity and products. After two years from purchase date, the balance cannot be applied toward any discounted or promotional service rates.

Gift Cards

We accept Spa Week and Spa Finder as third-party gift cards at Divine Connections. All third-party gift cards are limited to $100 per visit and cannot be used in combination with any intro offers or other discounts. 

Refunds

There are no monetary refunds on products, services or gift certificates. Any qualifying returns will be transferred to Account Credit.

Protecting Your Privacy and Security

At our massage establishment, we take the privacy and security of our clients' personal information very seriously. We are fully committed to complying with the Health Insurance Portability and Accountability Act (HIPAA), the federal law that sets standards for protecting sensitive patient health information.

What is HIPAA?

HIPAA is a set of rules and regulations that establish national standards for the protection of electronic protected health information (ePHI). ePHI includes any information about a patient's health status, health care, or payment for health care that can be linked to the individual.

How We Protect Your Information

As a HIPAA-compliant massage establishment, we have implemented the following measures to safeguard your personal and health information:

1. Secure Storage and Handling: All client records, both physical and electronic, are stored securely with restricted access. Our staff is trained to handle ePHI with the utmost care and discretion.

2. Encrypted Communications: Any electronic transmission of your information, such as through email or online forms, is encrypted to prevent unauthorized access.

3. Limited Access: We maintain strict policies and procedures to ensure that only authorized personnel have access to your personal and health information. This includes background checks and ongoing training for our staff.

4. Breach Notification: In the unlikely event of a data breach, we have protocols in place to promptly notify you and the appropriate authorities, as required by HIPAA regulations.

5. Continuous Monitoring: We regularly review and update our HIPAA compliance measures to ensure that we are always adhering to the latest standards and best practices.

Your Rights Under HIPAA

As a client of our massage establishment, you have the following rights under HIPAA:

- Access to Your Records: You have the right to request and obtain a copy of your medical records and other health information.

- Confidentiality: You have the right to request that we communicate with you in a specific way or at a certain location to maintain your privacy.

- Amendments: You have the right to request changes to your health information if you believe it is incorrect or incomplete.

If you have any questions or concerns about our HIPAA compliance or your rights, please don't hesitate to speak with our staff. We are committed to providing you with the highest level of privacy and security for your personal and health information.